Customer Information

To Our Customers

Welcome to the customer section of the LAN and TAM transaction website. 

The combination of LAN and TAM would create a new Latin American airline group that would offer seamless passenger and cargo service across the continent and around the world.

Together, we would be better able to serve customers. Our complementary networks are a natural fit and we look forward to working together in this new capacity. 

LAN and TAM would continue to operate under their existing operating certificates and brands. Each airline within the group would maintain its current headquarters in Santiago and Sao Paulo. 

The combined company would provide passenger services to more than 115 destinations in 23 countries while providing cargo services throughout Latin America and across much of the globe.  The airlines of the group would operate a fleet of more than 220 aircraft, and have more than 40,000 employees.

Passengers would benefit from an increase in flights, destinations, and connections as a result of this combination. Frequent flyer program members would be able to earn and redeem miles on more flights, and be able to earn miles through more partners than ever before.

Cargo customers would have access to the most comprehensive cargo network in Latin America - with more capacity, frequency, and destinations than any other carrier. The combined carriers would work quickly to ensure that customers can book, ship and track cargo seamlessly across the expanded network.

All existing reservations and tickets are unaffected by the announcement.