What happens if my flight was canceled?
We’re sorry we had to cancel your flight. We know you had plans, so you can keep the option we offered you, or:
- Choose a new date.
- Request a refund for the ticket.
If you want to choose a new date
You can make the change free of charge, as long as you travel to the same destination and in the same class as the original flight.
To change your ticket, you have a time period of up to 12 months from the date of your first original flight purchased, only on trips that you have not taken. For example, if your trip started on June 10, 2022, you have until June 10, 2023 to make the change.
To make the change, have your order number or reservation code close by, and follow the steps below:
Enter with your trip information and you will see the proposed itinerary
If you want to keep this option, you don’t need to do anything. Your flight is already confirmed.
f you do decide to change, check other flights and select the date
We will give you a list of available flights for the date you have selected.
Select the flight that suits you best
Review it in detail and, if you wish, modify the other flights in your itinerary too.
Confirm the change
Don’t forget to accept the terms and conditions, and your change will be ready.
If you prefer not to travel and ask for a refund
If you prefer not to travel and request a refund you can request a refund for your ticket by going to My trips in the "Ticket Refund" section of our website.
In My trips you will find all the information you need about your ticket refund.
In which cases do you have to call the Contact Center?
- If you want to change the destination.
- If you have a hotel reservation or other LATAM Travel service.