What should I do if some of my baggage is missing or damaged?

If you are still at the airport

Before leaving the baggage claim area, find a LATAM staff member, so we can log in your case in our systems.

 If your baggage is damaged, our staff will carry out the necessary evaluations at the AIRPORT and, if applicable, we will give you a compensation.

 If you have already left the AIRPORT:

Contact our specialized baggage team through WhatsApp within a maximum of 7 days from your date of arrival.

Damage arising from normal or pre-existing baggage handling

LATAM Airlines is not responsible for the wear and tear that may occur during the natural movement of baggage in the airport process or inside the aircraft hold (small cuts, scratches or the absence of items that do not compromise its use, such as logos, key chains, padlocks), for damage caused by excess content or weight (broken closures), inadequate packaging, or pre-existing damage to baggage, even if it is wrapped or protected by baggage covers that are not clear, such as Protect Bag/Safety Bag or any other wrap that would not allow for checking actual baggage conditions.