<p>If this is the first time you are accessing your account, try to do this using your LATAM Pass number. If you have tried this and it still does not work, try to <a href="https://www.latamairlines.com/gb/en/password-recovery" target="_blank" rel="noopener noreferrer">recover your information</a>.<br>If you are still unable to log in, please <a href="https://www.latamairlines.com/gb/en/help-center/create-case?category=latam-pass&amp;case-type=r" target="_blank" rel="noopener noreferrer">create a case</a> and we will help you with the request to review your account.</p>

I am getting a message saying my user ID is not recognized