If someone on the reservation or an immediate family member has passed away or has a medical condition that prevents them from traveling, you can <a href="https://www.latamairlines.com/us/en/about-latam/contact-center" target="_blank" rel="noopener noreferrer">contact our Contact Center</a> so an agent can assess the situation and help you find a solution.
Note that you must notify us before your flight and have a possible new travel date in mind. We may also request the following:
<ul>
<li>A medical certificate detailing the condition that prevents you from traveling.</li>
<li>
Documentation proving the family relationship, when applicable.
</li>
</ul>

Can I change my ticket due to medical reasons or a death?