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Help Center

Important information about COVID-19

In difficult times our commitment is even stronger. We have increased flexibility in our flight date and/or destination change policy. More information.

Do you need to manage your flight?

Do everything in one place, log in to My Trips and find quick access to:

  • Change of flight tickets
  • Refunds
  • Flight status

Do you need more help?

Write to us and we’ll get back to you.


Do you want to review a case?

Enter your email to request access to your created cases.

Enter the email you created your case with to follow up.

Offices and Contact Center