Puis-je voyager avec mon animal de soutien émotionnel ?

If you need the company of your emotional support animal to travel, you can go with him in the cabin of the plane on routes that recognize the concept of emotional support animal. That is, from or to Mexico, Colombia and on domestic flights within Colombia.

The emotional support animal accepted upon routes are:

Dogs: from or to Mexico and Colombia
Cats: from or to Colombia, and domestic flights within Colombia. These cats must travel inside their kennel or travel container during the flight, and must be placed under the seat in front of yours.

Keep in mind:

You can only travel with one emotional support animal, who must be at least 4 months old.

The final boarding approval will be made directly at the airport counter, in order to ensure that it meets the requirements and conditions (behavior and size), which allow us to ensure their safe transportation in the cabin of the aircraft. Otherwise, they will have to travel in the aircraft’s hold inside a suitable container, at no additional cost.
Effective March 12, 2023, on flights to, from and within Colombia, there will be a limit of 6 emotional support dogs. The transport of potentially dangerous dog breeds in the passenger cabin is prohibited. Customers who have already confirmed this service are guaranteed transport according to current conditions.

How to request the transportation of your emotional support dog?

If you travel on other routes you can request our pet transportation service, to travel with your dog in the cabin or take it in the hold of the aircraft, as long as it meets the conditions for each service.

To travel with your emotional support dog, you need to let us know up to 48 hours before your flight departure. Then, download and complete the request form and send it as a request through the Contact Form, detailing the conditions and requirements for travelling with your pet.

Step by step

Créez un dossier en indiquant votre adresse e-mail, puis remplissez le formulaire, et joignez les documents correspondants.

Our recommendation is
We invite you to read carefully the request form, from there we indicate what are the requirements that your dog must meet, the responsibilities as owner and the accreditation of the treating doctor to confirm the need to travel with an emotional support dog.

Considerations during the flight for emotional support dogs:

He/She can travel at your feet or under the front seat, without obstructing aisles, and cannot be located at emergency exits.
You can bring carpets/sanitary sheets and/or diapers to avoid situations that affect the hygiene of the plane.
You will not be able to feed him/her from the trays, nor be fed with the meals of the service on board.
Your pet needs to wear a leash or harness, be clean, healthy, and have good behavior.

Considerations during the flight for emotional support cats:

Cats are only accepted in international flights from or to Colombia, and domestic flights within Colombia
He or she must travel inside a rigid or soft kennel/container that meets the requirements of cabin transportation.
In compliance with the guidelines of the Colombian Civil Aeronautical, there are a maximum of 6 kennels on board each flight. Therefore, the confirmation will be subject to the aforementioned availability.
You will not be able to feed him/her from the trays, nor be fed with the meals of the service on board.

Voyages à destination des États-Unis

À quelques exceptions près et avec des paramètres d’application rigoureuse, mis en place depuis le 14 juillet 2021, les Centres américains de contrôle et prévention des maladies (Centers for Diseases Control and Prevention, CDC) interdisent l’entrée aux États-Unis des chiens provenant de pays à haut risque de contagion de rage ou ayant séjourné dans ces pays au cours des 6 derniers mois. S’applique aux chiens en cabine, aux chiens d’assistance, et aux chiens qui voyagent en soute, toutes races confondues.

Dans ces conditions, LATAM restreint le service de transport des animaux de compagnie en provenance des pays à haut risque de contagion et à destination des États-Unis. Cependant, suite à la mise à jour du CDC, en vigueur depuis le 10 juin 2022, des exceptions s’appliquent au transport de chiens provenant de pays à haut risque de rage, sous réserve que toutes les conditions détaillées soient remplies.

Important. Pour les chiens en provenance de pays qui ne figurent pas dans la liste des pays à haut risque de rage, les processus actuels de demande de service sont maintenus :

Être en bonne santé à l’arrivée aux États-Unis.
Être âgé d’au moins 4 mois.
Le certificat de vaccination contre la rage est vivement recommandé.

You can check out more information about requirements, conditions and special routes in our Special Assistance - Assistance pets section.