Help Center
Important information about COVID-19
In difficult times our commitment is even stronger. We have increased flexibility in our flight date and/or destination change policy. More information.
Frequently asked questions
Do you need to manage your flight?
Do everything in one place, log in to My Trips and find quick access to:
- Change of flight tickets
- Refunds
- Flight status
Do you need more help?
Write to us and we’ll get back to you.
Do you want to review a case?
Enter your email to request access to your created cases.
Enter the email you created your case with to follow up.
Offices and Contact Center