Do I have to take my baggage on a connection?

When all your flights have the same Order Number or reservation code, it is generally not necessary. Even if you have to change airplanes during the connection, your baggage will be transported by airport baggage personnel, and you only have to pick it up at the destination airport. However, we recommend that you pay attention to the crew's instructions, as on some routes, the local authority may carry out a baggage inspection.

• For connections from an international flight to a domestic flight (outside England or the European Schengen Area), you need to pick up your baggage to check it back in at the connections counter or baggage drop-off.
• For connections from an international flight to a domestic flight in England or in the European Schengen Area, you do not need to pick up your baggage, it will be tagged to the final destination.
• For connections between Guarulhos and Congonhas airports in São Paulo ( Brasil), you must always pick up your baggage and take it with you to the next terminal. 
• If you have a connection from an international flight to a domestic flight in Bogota, you do not need to pick up your baggage, it will be tagged to the final destination.

If you have a connection from an international flight to a domestic flight at any of the following airports, you will need to pick up your baggage and recheck it at our counters: 

• Santiago, Chile (SCL): new labeling on level 3 of the airport. 
• Guarulhos, Brasil (GRU): new labeling at the domestic connections counter after the Dutty Free.
• Lima, Perú (LIM):  new labeling on level 1, LATAM counters area.

You can review more information about this type of flights in our Connections section.

Important information

Connections in Frankfurt, Germany (FRA): if you have a train connection or need to change airports, you must collect your checked baggage in Frankfurt.