My baggage did not arrive, what should I do?

If you are still at the airport:

Before leaving the baggage claim area, find someone from our staff, so they can give you access to the Report My Bag form, which will formalize your search case. We will also ask you for some personal information, which will be detailed in the form.

How will the process continue?

•  First step of your search: Once you enter your form, we will begin the process of searching your baggage.

• LATAM support: Our team will keep in contact with you to give you updates, request additional information (if necessary), and guide you in the compensation process (if necessary).

• Track your case: you can check the status of your case at any time, by entering your last name and the code of the Report My Bag form.

  

 If you have already left the airport:

Contact our specialized luggage team through WhatsApp, so they can guide you.

Do you have an Apple AirTag?

If you have an Apple AirTag in your delayed baggage, share your location with us so that we can manage the report in the best possible way. You must have an open report and its corresponding code.

At first, you must authorize location sharing by accessing the AirTag settings and copy the given link.
Then, visit our Self-service web page and access your report by selecting “Manage an existing report”, where you can paste the copied link.

Check also the step by step guidelines for using this service.