Can service dogs travel with the passenger?

Yes, that is possible. Remember that the conditions and rules of transport are different in each country.

Please review the details below depending on the route you will be flying.

Trips to, from and through the United States

According to the regulations of the United States Department of Transportation (DOT), a Service Animal that can be transported at no additional cost in the cabin is a dog trained to do work or perform tasks to assist a person with a disability or a physical, sensory, psychiatric or intellectual condition, or another disability or mental condition. You can see more details at the DOT official website.

This definition also applies on our codeshare flights with associated airlines with a destination or origin of Canada through the United States.

The DOT states that to travel with a Service Animal to, from, or via the United States, the animal must be a dog and must be trained as such, and you must:

• Always complete the DOT Air Transportation Form.
• Complete the DOT Attestation Form if the trip is longer than 8 flight hours.
• Send the form(s) through the Help Center, creating a case in the Requests or Suggestions section, preferably 48 hours before the flight departs.

These forms will also be verified when boarding, and may be presented digitally or printed.

Trips to or from other destinations, except the United States

These are individually certified dogs to perform a task during the trip to benefit their owner with a disability or a health condition, whether it be a guide dog or medical alert dog.

You can travel with your service dog on the plane cabin without additional cost in all our routes, except where local regulations restrict it.

The dog must be at least 16 weeks old and have a document or official training certification for the task it will perform with the name of the dog and its owner or trainer.

Following are the accepted certificates or documents:

• Certificate of a school affiliated with Assistance Dog International (ADI).
• Certificate of a school affiliated with the International Guide Dog Federation (IGDF).
• Registration Card issued by the National Council for the Integration of People with Disabilities - CONADIS of Peru.
• School or entity registered in the Chilean National Registry for Disability.
• Badge issued by the National Agency of Disability - ANDIS of Argentina
• Badge issued by the national or international entity validated or accredited by the Colombian Association of Animal Assisted Theraphy and/or by the Colombian Agricultural Association (ICA) of Colombia.
• Guide Dogs School of Ecuador (EPGE).
• Certificate by another official organization recognized by the local authorities of the country.

You must fill out and sign the Transport Form for Service Dogs and submit it at the airport counter at the time you travel.

For more information, visit our section Assistance Animals.

Considerations for the transport of your service dog

• The dog can travel at your feet or under the cabin seat without obstructing the aisles and will not be permitted in seats located by the emergency exits.
• It must wear a leash or harness, be clean, healthy and know how to behave itself.

Routes with health restrictions

United States:

The CDC (Centers for Diseases Control and Prevention) continues to restrict the entry to the United States of dogs coming from countries with a high risk of rabies infection, and dogs that have been in those countries in the last 6 months before entering the country. This applies to dogs traveling in the cabin, service dogs and dogs traveling in the hold, regardless of breed.

Given these conditions, LATAM also restricts the service of transporting pets, from countries with a high risk of infection, to the United States. However, there are exceptions, as long as they meet all the requirements listed.

Other Destinations:

There are health restrictions on certain destinations such as the United Kingdom, Australia and the Galapagos Islands, including import permits, searches, seizures and more, that you should consider and review before planning your trip.

Additionally, no animal transportation services are available for travel to and from Aruba and the Galápagos Islands.

For more information, visit our Assistance Animals section.