What is travel insurance and how does it work?
Travel assistance is a comprehensive service that provides coverage for unexpected events during your trip, such as medical emergencies, lost baggage or flight delays, among others.
Where can I find information about my Travel Assistance?
If you purchased your Travel Assistance with your flight, you can check the coverage days and included passengers directly in your trip itinerary, available on our website in the My trips section. Also, after completing the purchase, Assist Card will send the purchase receipt and coverage details to the email address you registered during the process.
For more information about conditions or exclusions for your assistance, or if you need to modify dates, go to the Assist Card website.
When will I receive the voucher with my Travel assistance?
You will receive the voucher by email within 24 hours after making the purchase. If you do not receive it after that time, check your spam folder.
What should I do if I do not receive my Travel Assistance voucher?
If you cannot find the voucher in your email, you can request it depending on the channel where you purchased it. If you purchased your assistance:
-
With your tickets (on the LATAM website or App): You can download your voucher, check its validity and view the coverage days directly in your trip itinerary, in My trips on our website.
- On the "Travel Assistance" tab on LATAM.com or through Assisted Sales:
If you are unable to get the document, contact Assist Card via WhatsApp at +13055654317 or by emailing atencionalcliente@assistcard.com. In both cases, include your full name, ID, nationality, phone number and reason for contacting them.
How can I cancel my Travel Assistance purchase?
If you need to cancel or modify Travel Assistance, contact our Customer Service team by email at atencionalcliente@assistcard.com. As long as the service has not yet become effective, it can be modified or canceled.
What should I do if I made a mistake in my purchase details?
Contact Customer Service at atencionalcliente@assistcard.com and report the mistake so they can correct it. As long as the service has not yet become effective, it can be modified.
How do I activate my Travel Assistance?
You do not need to activate it, this is done automatically. Coverage starts and ends according to the validity period you selected during the purchase and while you are outside your country. Only the baggage service is available when you return.
There are special products for trips within the country. Enter your destination when purchasing so we can offer you the best option.
How can I request medical help during my trip?
You just need to contact Assist Card through one of the available channels. You can request assistance through:
- App: available for Android and iOS.
- WhatsApp: +5491127039665
- Self-service portal
- Phone line: Check the local contact numbers for each country
How can I request my refund?
You can do this from the Assist Card app or by going to My Assist Card.
I purchased Travel Assistance and my LATAM Pass Miles and Qualifying Points have not been credited yet. What can I do?
We credit the Miles (load them to your LATAM Pass account) and Qualifying Points up to 7 days after the assistance end date. Once this period has passed, you can check the credit in your LATAM Pass account.
If 7 days after your assistance ended you still do not see the Miles credited, create a case requesting the credit. Attach your voucher and reservation details so we can give you an answer sooner.