Does assistance to passengers during the flight exist?

Yes, because we want to give you the best experience so that you arrive at your destination without any problems.

In which cases can you request special care?

Physical, sensory or cognitive disability
Pregnant women, mothers with babies, senior citizens and people with reduced mobility
Wheelchairs
Walking sticks and other orthopedic aids
Transporting medicines

You can find more information in our travel assistance section.

To be responsible for minors or persons with disabilities who cannot look after themselves, the companion must meet the following requirements:

Be a legally responsible adult, over 18 years of age and independent;
Not have any impediment for assisting the passenger and helping with their carry-on bag during boarding, the flight, and disembarkation; and
Travel in the same cabin as the passenger they are accompanying and be in the seat next to them.

If parents are not yet of legal age, provided they meet the rest of the conditions, they are permitted to be the companions of their children.